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Service Desk Analyst

  • Salary £18,000 - £24,000
  • Location Hull
  • Job Type Permanent

We are looking for a motivated Service Desk Analyst to provide 1st/2nd Line Support to a range of customers across the Humber region.

To deliver a high-level of customer service and to continually improve the quality of the service delivered through proactivity, good communication, technical skill and organisation.

Responsibilities

  • Assisting with requests and incidents reported to the IT service desk.
  • Identifying, troubleshooting and fixing any issues and problems.
  • Helping to providing insight, trends and feedback to IT colleagues on incidents.
  • Ensuring that status updates, user contact and resolutions are recorded and relationships with third party providers are maintained.
  • Ensure related hardware and software faults that have been logged with the IT Service Desk are responded to in the agreed timescales.

Essential skills

  • Previous experience in 1st/2nd Line Support role
  • Excellent organisational skills and the ability to prioritise and analyse complex issues
  • An excellent telephone manner and communication skills.
  • Good analytical and problem-solving skills
  • Previous experience with Microsoft Windows and Office. A good knowledge of Active Directory, printers, fault finding and networking
  • Sourcing and ordering IT equipment is also desirable.   

For more information apply below or send your CV to amy@gbit.org.uk

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