GB IT Recruitment is working exclusively withone of the UK’s largest privately-owned multi-disciplinary engineering businesses. A true British success.
We are looking for a Senior IT Services Analyst. You will be responsible for providing 2nd line support to local and remote users in a multi-location environment and undertaking tasks as requested by the IT Services Manager.
You will be required to work in a professional manner following team standards and incorporating ITIL methodologies where applicable in order to improve the efficiency and effectiveness of the IT Support Service.
Responsibilities
- Respond to day-to-day queries and requests from management and customers verbally or through the helpdesk application for support on personal computers (operating systems and applications), network infrastructure, peripheral equipment and central servers
- Escalate those queries and problems that cannot be solved and proactively managing the incident resolution process; with external parties where appropriate
- Help maintain inventory of Hardware and Software including configuration management
- To adhere to the team’s standards and processes and to implement Continual Service Improvement to help achieve constant enhancements to quantity and quality of output
- There may be a requirement to travel to remote sites which could involve long days or overnight stays
- Undertake project work as required planning own work to meet required deadlines and timescales
- Any other tasks or duties commensurate with the objectives and remuneration of the post
REQUIREMENTS AND QUALIFICATIONS
Person Specification
- Detailed understanding of computer operating systems, peripherals and application packages and networking technologies with a logical approach to problem-solving
- Understanding of TCP/IP, switches, routers, cabling, WiFi, DHCP, DNS
- Ability to communicate with staff at all levels in a positive and friendly manner both verbally and in writing
- Ability to read technical documentation and implement solutions (e.g. Microsoft TechNet)
- Ability to research problems using a variety of sources (internet / books & documentation / user groups / contacts) and implement solutions
- Ability to manage own time to ensure deadlines and SLA targets are met
- Logical approach to problem-solving
- Ability to prepare written documentation of a technical nature
- Ability to work on own initiative when out on site
- Mentoring & training of junior staff
- Ability to attend site, including overnight stops, at short notice
Qualifications & Experience
- Experience of working in a similar busy support environment position
- Experience of managing workload according to predefined priorities and SLA’s
- Experience of helping users with computer-related problems
- Experience of diverse environments
- Experience of ITIL methodologies and best practice
- Experience of geographically widespread, site-based support and implementation
- Minimum of 3 GCSE grades (or equivalent) at A-C level, including Maths and English
- A relevant IT accreditation or qualification at GCSE level or above
- Full UK Driving Licence is essential
- Computer-related qualification at degree or HNC level would be beneficial but not essential
Benefits –
Christmas Bonus,
Private medical,
Statutory pension,
Free car parking,
Humber tag (if needed)
Employment Type
Full-time
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