Senior IT Services Analyst

GB IT Recruitment is working exclusively withone of the UK’s largest privately-owned multi-disciplinary engineering businesses. A true British success.

We are looking for a Senior IT Services Analyst. You will be responsible for providing 2nd line support to local and remote users in a multi-location environment and undertaking tasks as requested by the IT Services Manager.

You will be required to work in a professional manner following team standards and incorporating ITIL methodologies where applicable in order to improve the efficiency and effectiveness of the IT Support Service.

Responsibilities

• Respond to day-to-day queries and requests from management and customers verbally or through the helpdesk application for support on personal computers (operating systems and applications), network infrastructure, peripheral equipment and central servers
• Escalate those queries and problems that cannot be solved and proactively managing the incident resolution process; with external parties where appropriate
• Help maintain inventory of Hardware and Software including configuration management
• To adhere to the team’s standards and processes and to implement Continual Service Improvement to help achieve constant enhancements to quantity and quality of output
• There may be a requirement to travel to remote sites which could involve long days or overnight stays
• Undertake project work as required planning own work to meet required deadlines and timescales
• Any other tasks or duties commensurate with the objectives and remuneration of the post

REQUIREMENTS AND QUALIFICATIONS

Person Specification

• Detailed understanding of computer operating systems, peripherals and application packages and networking technologies with a logical approach to problem-solving
• Understanding of TCP/IP, switches, routers, cabling, WiFi, DHCP, DNS
• Ability to communicate with staff at all levels in a positive and friendly manner both verbally and in writing
• Ability to read technical documentation and implement solutions (e.g. Microsoft TechNet)
• Ability to research problems using a variety of sources (internet / books & documentation / user groups / contacts) and implement solutions
• Ability to manage own time to ensure deadlines and SLA targets are met
• Logical approach to problem-solving
• Ability to prepare written documentation of a technical nature
• Ability to work on own initiative when out on site
• Mentoring & training of junior staff
• Ability to attend site, including overnight stops, at short notice

Qualifications & Experience

• Experience of working in a similar busy support environment position
• Experience of managing workload according to predefined priorities and SLA’s
• Experience of helping users with computer-related problems
• Experience of diverse environments
• Experience of ITIL methodologies and best practice
• Experience of geographically widespread, site-based support and implementation
• Minimum of 3 GCSE grades (or equivalent) at A-C level, including Maths and English
• A relevant IT accreditation or qualification at GCSE level or above
• Full UK Driving Licence is essential
• Computer-related qualification at degree or HNC level would be beneficial but not essential

Benefits –

Christmas Bonus,

Private medical,

Statutory pension,

Free car parking,

Humber tag (if needed)

Employment Type

Full-time