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Senior IT Services Analyst

  • Salary £22,000 - £27,000
  • Location Hull
  • Job Type Full Time

GB IT Recruitment is working exclusively withone of the UK’s largest privately-owned multi-disciplinary engineering businesses. A true British success.

We are looking for a Senior IT Services Analyst. You will be responsible for providing 2nd line support to local and remote users in a multi-location environment and undertaking tasks as requested by the IT Services Manager.

You will be required to work in a professional manner following team standards and incorporating ITIL methodologies where applicable in order to improve the efficiency and effectiveness of the IT Support Service.

Responsibilities

  • Respond to day-to-day queries and requests from management and customers verbally or through the helpdesk application for support on personal computers (operating systems and applications), network infrastructure, peripheral equipment and central servers
  • Escalate those queries and problems that cannot be solved and proactively managing the incident resolution process; with external parties where appropriate
  • Help maintain inventory of Hardware and Software including configuration management
  • To adhere to the team’s standards and processes and to implement Continual Service Improvement to help achieve constant enhancements to quantity and quality of output
  • There may be a requirement to travel to remote sites which could involve long days or overnight stays
  • Undertake project work as required planning own work to meet required deadlines and timescales
  • Any other tasks or duties commensurate with the objectives and remuneration of the post

REQUIREMENTS AND QUALIFICATIONS

Person Specification

  • Detailed understanding of computer operating systems, peripherals and application packages and networking technologies with a logical approach to problem-solving
  • Understanding of TCP/IP, switches, routers, cabling, WiFi, DHCP, DNS
  • Ability to communicate with staff at all levels in a positive and friendly manner both verbally and in writing
  • Ability to read technical documentation and implement solutions (e.g. Microsoft TechNet)
  • Ability to research problems using a variety of sources (internet / books & documentation / user groups / contacts) and implement solutions
  • Ability to manage own time to ensure deadlines and SLA targets are met
  • Logical approach to problem-solving
  • Ability to prepare written documentation of a technical nature
  • Ability to work on own initiative when out on site
  • Mentoring & training of junior staff
  • Ability to attend site, including overnight stops, at short notice

Qualifications & Experience

  • Experience of working in a similar busy support environment position
  • Experience of managing workload according to predefined priorities and SLA’s
  • Experience of helping users with computer-related problems
  • Experience of diverse environments
  • Experience of ITIL methodologies and best practice
  • Experience of geographically widespread, site-based support and implementation
  • Minimum of 3 GCSE grades (or equivalent) at A-C level, including Maths and English
  • A relevant IT accreditation or qualification at GCSE level or above
  • Full UK Driving Licence is essential
  • Computer-related qualification at degree or HNC level would be beneficial but not essential

Benefits –

Christmas Bonus,

Private medical,

Statutory pension,

Free car parking,

Humber tag (if needed)

Employment Type

Full-time

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