Our client is a leading Managed Service Provider (MSP) specialising in providing comprehensive IT solutions to a diverse range of clients. They are dedicated to delivering top-notch IT services and support, helping businesses optimise their technology infrastructure. They are seeking an experienced IT Operations Manager to join their dynamic team and contribute to their mission of delivering exceptional IT services.
As the IT Operations Manager at our client, you will play a pivotal role in overseeing and managing the day-to-day operations of their Managed Service Provider business. Your experience and expertise in the MSP industry will be critical in ensuring the smooth operation of their services and in meeting their clients’ technology needs.
Team Leadership: Lead, mentor, and manage a team of IT professionals, including technicians and engineers, to ensure they deliver high-quality services and support to clients.
Client Relations: Build and maintain strong relationships with clients, acting as a trusted advisor, and ensuring their IT needs and expectations are met.
Service Delivery: Oversee the delivery of IT services and support, ensuring adherence to service level agreements (SLAs) and optimizing operational efficiency.
Quality Control: Implement and monitor quality control processes to ensure that services are consistently of high quality and meet industry standards.
Resource Management: Manage and allocate resources effectively, including personnel, equipment, and software tools, to ensure optimal service delivery.
Technology Solutions: Work with clients to understand their IT needs and recommend appropriate technology solutions, ensuring they align with their business goals.
Vendor Management: Collaborate with technology vendors and partners to negotiate contracts, manage service relationships, and stay updated on industry trends and products.
Budgeting and Cost Control: Develop and manage the department’s budget, and ensure cost-effective operation while delivering exceptional services.
Security and Compliance: Implement and maintain security policies, procedures, and compliance standards to protect client data and ensure regulatory compliance.
Incident and Problem Management: Lead incident response and problem resolution activities, minimizing service interruptions and ensuring prompt issue resolution.
Documentation: Ensure that all client environments, configurations, and processes are well-documented and maintained.
Reporting: Generate and present regular reports to senior management and clients regarding operational performance, service quality, and key performance indicators (KPIs).
- Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience).
- Proven experience working in a Managed Service Provider (MSP) environment.
- Strong leadership and team management skills.
- Excellent knowledge of IT systems, networks, and security.
- Proficiency in IT service management (ITSM) and relevant tools.
- Strong problem-solving and critical thinking abilities.
- Excellent communication and interpersonal skills.
- Industry certifications such as ITIL, CompTIA, or vendor-specific certifications are a plus.
Join their team and be part of a company dedicated to delivering top-notch IT services and helping businesses thrive through technology.
Our client is an equal-opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees.Apply for the job