IT Field Support Engineer

  • Salary £25,000-£28,000
  • Location Scunthorpe
  • Job Type Permanent

We’re looking for an experienced Field Service Engineer to join an award-winning IT team in North Lincolnshire. The successful candidate will be passionate about improving customer service to their clients onsite.

You will be responsible for:

  • Acting as an integral part of the IT service team, efficiently dealing with IT issues, while maintaining our SLA and delivering excellent customer service. 
  • Providing on-site IT support at customers office
  • Working closely with our own in-house support desk to ensure IT issues are resolved quickly
  • Working with the support desk team to provide feedback on support calls
  • Updating the internal helpdesk software with notes on each support call

What essential skills are we looking for?

·         Excellent knowledge of IT products including Microsoft Windows Server, Core Infrastructure Server Hardware, Virtualisation, Exchange/Office 365, Azure, Security Solutions (Anti-Virus, Firewalls etc.), Switches/Routers and Backup technology

·         Solid technical support experience in a customer or business-facing role.

·         A huge passion for IT and technology.

·         At least 2x Microsoft (or equivalent) qualifications

·         Strong written, verbal and interpersonal skills

·         The ability to troubleshoot and solve problems quickly and efficiently.

Benefits

·         28-days’ annual holiday plus statutory

·         Excellent training opportunities

·         50% Funded Social Events

·         Bi-Annual Staff Appreciation Parties

·         Staff discount scheme

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