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Customer Success Director Required (Learning Design)

  • Salary £60,000-£70,000
  • Location London
  • Job Type Full Time

Client Success Director (Learning Design)

Do you have a deep understanding of the UK Higher Education market and are currently or have previously worked in a Higher Education institution? Do you have knowledge of VLE and learning design within Higher Education institutions?

Our client uses a digital learning platform to help Higher Education establishments to rapidly transform to effective on-line and blended learning, allowing course to be offered on and off campus. They offer proven frameworks, a learning outcome manager, a learning object respiratory along with a collection of teaching and learning best practices.

They are a global business operating across the UK, Canada, North America & Mumbai and are experiencing significant growth. They currently offer over 45,000 on-line courses to over 5 million students and have been a global leader in their market for over 20 years. They are committed to education and employ almost 1000 associates across the world.

GBIT are recruiting for a Customer Success Director (Learning Design) for our client to offer solution based learning technology. Learning technology that enhances the students experience and assists the learning institution to scale with the use of technology.

We are looking for a real ed-tech expert who possess technical knowledge of VLE or similar. As well as being commercially aware and possess excellent business acumen, you must be capable of managing revenue growth and the account development process. It’s essential that you are familiar with the workings and administration responsibilities within the Higher Education sector and have a proven track record in this that combines with a profit-making skill set.

Our client is offering a salary range of £60,000-£65,000 plus commission per annum and are looking for someone who is within a 2-hour commutable distance for occasional meetings in the city of London plus with experience of global markets, time zones and cultures.

As leaders in the design and management of Ed-Tech Products and services the Customer Success Director must be able to:

  • Map the customer journey and identify product and solution opportunities.
  • Develop listening points in the customer journey, define segmentation of customer base and varying strategies, and identify opportunities for continuous improvement.
  • Deliver rigorous analyses of customer feedback, journeys and pain points using leading methodologies (NPS, CSAT, CES) with a continuous ‘customer first’ mentality.
  • Support the “always-on” process to collect and synthesise customer feedback.
  • Drive customer retention and increase customer satisfaction.
  • Manage the adoption of Adobe Experience Cloud products and be accountable for customer’s overall success with Adobe, including renewals, adoption of Adobe solutions, customer health, and satisfaction

Do you have:

  • Respectful and outstanding leadership skills that motivates colleagues to focus their energy on achieving business goals and outstanding customer service?
  • The ability to plan and manage at both strategic and tactical operational levels?
  • Are you highly organised, proactive, detail and deadline-oriented?
  • Do you have excellent written and verbal communication skills, presentation, and interpersonal skills?
  • The ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment?
  • The ability to establish trust and credibility to build supportive relationships?
  • Are you proficient in MS Office, Google Applications, modern browsers and business tools, communication tools, mobile tools, presentation tools for virtual teams (i.e., Google Chat, Zoom)

Job Types: Full-time, Permanent

Pay: £60,000.00-£65,000.00 per year

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